Privacy Policy

VIEWVALUE LLC dba PhantomRAG

Effective Date: December 6, 2025

Last Updated: December 6, 2025

1. Introduction

Welcome to PhantomRAG. This Privacy Policy explains how VIEWVALUE LLC, a Florida limited liability company doing business as PhantomRAG (“Company,” “we,” “us,” or “our”), collects, uses, discloses, and safeguards your information when you visit our websites at https://phantomrag.com and https://app.phantomrag.com (collectively, the “Service”).

VIEWVALUE LLC is the sole owner and operator of PhantomRAG. All software, intellectual property, and proprietary technology associated with PhantomRAG are owned exclusively by VIEWVALUE LLC.

Company Information: VIEWVALUE LLC 848 Brickell Ave STE 950 Miami, FL 33131 United States Contact: info@viewvalue.io Website: https://viewvalue.io

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with these terms, please discontinue use of the Service immediately.

2. Information We Collect

2.1 Automatically Collected Information

When you access the Service, we automatically collect certain information for the duration of your session:

Session Data:

IP Address (used for rate limiting and geolocation)
User Agent (browser information for session identification)
Country Code (derived from IP address for display purposes only)
Session timestamps (creation and expiry times)

Usage Data:

Number of document uploads per session
Number of queries submitted per session

2.2 Information You Provide

When you use the Service, you may provide:

Document Data:

Files you upload for processing
Filenames and file sizes
Queries and questions you submit to the AI system

2.3 Information We Do NOT Collect

PhantomRAG is designed with privacy as a priority. We do NOT collect:

Names, email addresses, or contact information
Payment or financial information
Social media profiles or identifiers
Persistent user accounts or login credentials
Advertising or marketing identifiers
Location data beyond country code
Browsing history or cross-site tracking data

3. How We Use Your Information

We use the information collected exclusively for the following purposes:

Service Functionality:

Processing your uploaded documents through our RAG (Retrieval-Augmented Generation) system
Generating AI-powered responses to your queries
Managing session state and usage quotas
Displaying your country flag for user interface purposes

Security and Operations:

Rate limiting to prevent abuse
Session management and authentication
Maintaining service stability and performance

We do NOT use your information for:

Training artificial intelligence or machine learning models
Marketing or advertising purposes
Selling or renting to third parties
Building user profiles or tracking across sessions
Any purpose beyond providing the requested Service

4. Data Storage and Security

4.1 Encryption

All document content stored in our systems is encrypted using AES-256 encryption, an industry-standard encryption protocol. Document chunks are encrypted before storage to be managed at rest.

4.2 Data Retention

PhantomRAG operates on an ephemeral data model with user deletion or automatic deletion:

Data Type	Retention Period	Deletion Method
Session data	2 hours	Automatic expiry
Uploaded documents	2 hours	Automatic with session
Vector embeddings	2 hours	Automatic with session
User queries	Not stored	Real-time processing only
IP address	2 hours	Automatic with session

Important: After your session expires, ALL data associated with your session is permanently and automatically deleted from our systems. We do not retain any user data beyond the session lifecycle.

4.3 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

HTTPOnly cookies that cannot be accessed by JavaScript
Secure cookie transmission in production environments
AES-256 encryption for stored document content
Session-based isolation of user data
Automatic data purging upon session expiry

5. Third-Party Service Providers

To provide the Service, we share certain information with the following third-party service providers:

5.1 OpenAI API

Purpose: AI processing, document embeddings, and query responses
Data Shared: Document text chunks and user queries
Privacy Policy: https://openai.com/privacy

5.2 MongoDB Atlas

Purpose: Database storage for session data and encrypted document chunks
Data Shared: Encrypted document content, session metadata
Privacy Policy: https://www.mongodb.com/legal/privacy-policy

5.3 Qdrant Cloud

Purpose: Vector database for semantic search functionality
Data Shared: Vector embeddings, document identifiers, session identifiers
Privacy Policy: https://qdrant.tech/legal/privacy-policy

5.4 ip-api.com

Purpose: IP geolocation for country code determination
Data Shared: User IP address
Data Received: Country code only
Privacy Policy: https://ip-api.com/docs/legal

All third-party service providers are contractually obligated to maintain the confidentiality and security of information shared with them and to use such information only for the purposes of providing their respective services.

6. Data Transfers

As a global service, your information may be transferred to and processed in countries other than your country of residence, including the United States. Our third-party service providers may also process data in various jurisdictions.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure that any transfer of personal data to countries outside these regions is conducted in compliance with applicable data protection laws, including through the use of Standard Contractual Clauses or other appropriate safeguards.

7. Your Rights and Choices

7.1 All Users

All users of PhantomRAG have the following rights:

Data Deletion: You may delete your data at any time through the session management interface within the Service. Additionally, all data is automatically deleted upon session expiry (2 hours from session creation).

Access Control: You control what documents you upload and what queries you submit. No data is collected without your active participation.

7.2 European Economic Area (EEA) Residents – GDPR Rights

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time

Legal Basis for Processing: We process your personal data based on:

Legitimate Interests: Providing and improving the Service
Contract Performance: Delivering the services you request

To exercise your GDPR rights, contact us at info@viewvalue.io.

7.3 California Residents – CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of personal information collected, used, and disclosed
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale of personal information
Right to Non-Discrimination: Not be discriminated against for exercising your rights

Notice: We do NOT sell personal information. We do NOT share personal information for cross-context behavioral advertising.

Categories of Personal Information Collected:

Identifiers (IP address, session ID)
Internet activity (documents uploaded, queries submitted)
Geolocation data (country code only)

To exercise your CCPA rights, contact us at info@viewvalue.io or submit a request through our Service.

8. Children’s Privacy

PhantomRAG does not have age restrictions and is available to users of all ages. However, the Service is designed for business and professional use cases.

We do not knowingly collect personal information from children under 13 years of age (or under 16 in certain jurisdictions) without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@viewvalue.io, and we will take steps to delete such information.

9. Do Not Track Signals

PhantomRAG does not track users across third-party websites and therefore does not respond to Do Not Track (DNT) signals. Our Service does not include any analytics, tracking pixels, or advertising technologies.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. User Responsibilities and Disclaimer

11.1 User Responsibility

You are solely responsible for:

The content of documents you upload to the Service
The queries and questions you submit
Ensuring you have the right to process any documents you upload
Compliance with applicable laws regarding your use of the Service

11.2 Disclaimer of Liability

VIEWVALUE LLC does not retain any user data on its servers after session expiry. We do not use user data to train AI models. While we implement industry-standard security measures, VIEWVALUE LLC shall not be held liable for:

External data breaches affecting third-party service providers
Unauthorized access resulting from user negligence
Data exposure caused by factors beyond our reasonable control
Any damages arising from your use of the Service

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting the updated Privacy Policy on this page. The “Last Updated” date at the top of this Privacy Policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

VIEWVALUE LLC 848 Brickell Ave STE 950 Miami, FL 33131 United States

Email: info@viewvalue.io Website: https://viewvalue.io

For data protection inquiries from EEA residents, you may also contact your local data protection authority.